Making a claim

If you are unfortunate enough to need to make a claim at any time, whether for motor, household or for your business, here are some notes that we hope you will find helpful.

Most insurers now operate some form of a 24 hour Claims Helpline.

You will find numbers of those most frequently required in the Claims Helpline List.

Motor Claims:

All incidents should be reported to your Insurers as soon as possible, particularly if there has been any injury, however slight, or any damage to any third party property.

Try to get a witness to the circumstances if possible.

Always take the registered number of the third party vehicle, and get as much information on the owner and/or driver as you can.

Whilst most Comprehensive policies can now supply a courtesy vehicle whilst your own is being repaired, if the claim is none fault, we may be able to arrange an alternative vehicle through Legal Expenses Insurers if you have taken advantage of this option. They will also be able to deal with any claims for injuries to yourself or your passengers.

Whilst the claim is proceeding if you receive any correspondence in connection with the incident, from anyone at all, please forward this to us unanswered. Your Insurers must deal with any correspondence.

Household Claims:

If you have suffered a theft, malicious damage or vandalism, tell the police immediately, and obtain a crime reference number.

Before arranging for any remedial work or replacement items, contact the claims helpline, who may be able to assist.

Commercial Claims:

If you have suffered a theft, malicious damage or vandalism, contact the police immediately to report and obtain a crime reference number.

Obviously we will always be your first point of contact, however out of office hours contact the Insurers Commercial Claims helpline number; they may be able to assist with workmen for any necessary emergency remedial work, such as boarding up, or making the building secure.

They may also be able to arrange for replacement for any damaged items.

Before you call, ensure that you have your policy number; you will find this on your policy schedule.

Please inform us on the next business day, so we can control the claim and offer any assistance necessary.